Question 1
Warranty repair cost is an example of which of the following?
◦ prevention costs
◦ appraisal costs
◦ internal failure costs
◦ external failure costs
Question 2
Which of the following best describes conformance quality?
◦ it is the first step of a quality management system such as ISO 9000
◦ it is the performance of a product or service according to design and product specifications
◦ it is making the product according to design, engineering, and manufacturing specifications
◦ it focuses on how a product meets customer needs and wants