Question 1
How many steps does the book outline for a systematic diagnostic procedure?
◦ Eight
◦ Six
◦ Five
◦ Four
Question 2
Technician A assumes a replacement part is good just because it is new. Technician B says that sometimes recent repair work will be the cause of a complaint. Which technician is correct?
◦ Technician A only
◦ Technician B only
◦ Both technicians A and B
◦ Neither technician A nor B