Question 1
In empathic listening, we __________.
◦ try to feel what the speaker feels
◦ respond to our needs as a listener
◦ strive to interrupt the speaker
◦ lose our own identity and assume the identity of the other person
Question 2
In the five stages of listening, receiving __________.
◦ is the same as hearing
◦ causes you to focus on the speaker rather than on what you plan to say
◦ ends with accepting the message the speaker sends
◦ deals only with verbal messages