Question 1
During class, when you lean forward and raise your hand to ask a question, you are using nonverbal messages to __________.
◦ contradict
◦ repeat
◦ control
◦ substitute
Question 2
Facial management techniques __________.
◦ influence physiological arousal
◦ provide signals that you are ready to speak
◦ form and define relationships
◦ help you display emotions in socially acceptable ways