You are treating a waitress at the local café who spilled a cup of hot coffee on herself. She has burns to her right hand and right thigh. Both areas are red and painful, but no blisters are present. Your treatment should include applying a(n) ________.
◦ plastic bag full of ice to the skin
◦ lotion containing a topical anesthetic and aloe vera
◦ antibiotic ointment
◦ sterile dressing