Question 1
How is emotion management different from emotion labour?
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It is not paid.◦
It is exciting.◦
It is taught at business schools.◦
It is only performed by managers.Question 2
If Sean and Sahana are at the park, standing two metres away from each other while they talk, which zone are they communicating in?
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a public zone◦
a personal zone◦
an intimate zone◦
a social zone