Question 1
When Dion was hired at an office supply chain store, he had to memorize scripts for every possible interaction with customers and every procedure he may have to perform. What process is at work in Dion's workplace?
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globalization◦
commodification◦
rationalization◦
internationalizationQuestion 2
When you buy a pair of Nike shoes endorsed by Michael Jordan, which of the following accounts for the largest share of the purchase price?
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materials◦
workers' wages◦
workers' health benefits◦
Jordan's endorsement fee