Question 1
Activities that are performed for specific customers are classified as a(n)
◦ customer-level activity.
◦ accounts receivable-level activity.
◦ delivery-level activity.
◦ organization-level activity.
Question 2
Processing a sales order is an example of a
◦ customer-level activity.
◦ product-level activity.
◦ group-level activity.
◦ unit-level activity.