Question 1
The best measures relate to corporate strategy and SMART. Which of the following is
not a component of SMART?
◦ Measurable
◦ Relevant
◦ Tangible
◦ Specific
Question 2
A performance measure is specific if it
◦ is either qualitative or nonfinancial, but not both.
◦ measures only one activity.
◦ relates clearly and directly to the process it measures.
◦ is complete and accurate.