Question 1
Which of the following does benchmarking
not focus on?
◦ Analyzing best practices
◦ Eliminating non-value-added processes
◦ Studying best practices
◦ Identifying best practices
Question 2
The goal of benchmarking is to
◦ use qualitative and quantitative measures to evaluate managers of organizational units.
◦ identify those best practices and improve both quality and productivity.
◦ help managers understand the interrelationships between various areas of an organization.
◦ make an organization more competitive with other companies within the industry.