Match the following terms to the appropriate statement by placing the letter to the left of each statement.
| a. | Balanced scorecard | f. | Learning and growth perspective |
| b. | Benchmarking | g. | Manufacturing cycle efficiency |
| c. | Delivery cycle time | h. | Manufacturing cycle time |
| d. | Financial perspective | i. | Performance dashboard |
| e. | Internal business processes perspective | k. | Strategy map |
| ______ | 1. | A visual display of the key measures related to an organization's operational |
| ______ | 2. | A management tool that integrates performance measures across four different |
| | perspectives to guide operations toward achieving an organization's strategy |
| ______ | 3. | Answers the question, "Are we developing employees and providing |
technologies
| | that facilitate change and improvement?" |
| ______ | 4. | The practice of using data from other organizations to identify the processes |
| | and practices associated with world-class performance |
| ______ | 5. | The time between an order's placement and its shipment |
| ______ | 6. | The time from the start of production to the shipment of the product to the |
customer
| ______ | 7. | Answers the question, "How do investors see us?" |
| ______ | 8. | A pictorial representation of the cause-and-effect relationships embodied in the |
strategy
| ______ | 9. | The ratio of value-added processing time to total manufacturing time |
______10.
Focuses on creating products and services that customers desire and delivering them
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