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Author Question: In active listening, the process of ____ allows the listener to have a non-defensive and ... (Read 60 times)

2125004343

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on: Jun 22, 2018
In active listening, the process of ____ allows the listener to have a non-defensive and non-reactive response and to ask for more information. The process involves a statement like, please tell me more then so I can better understand where you are coming from..
 
  a. responding c. clarifying
  b. paraphrasing d. giving feedback

Question 2

At its simplest level active listening involves ____ what the other person just said. It is often prefaced by statements like You are telling me that ...I'm hearing you say that ...Let me get this straight ...It sounds like ...You seem to be saying ...If I understand you correctly ...In other words....
 
  a. responding to c. paraphrasing
  b. clarifying d. analyzing


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debra928

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Reply #1 on: Jun 22, 2018
Answer to Question 1

C

Answer to Question 2

C


2125004343

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Reply 2 on: Jun 22, 2018
Thanks for the timely response, appreciate it

tanna.moeller

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Reply 3 on: Yesterday
Excellent

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