_____ involves acting in one's own best interests by expressing ...

[Mr.Thesaxman]

_____ involves acting in one's own best interests by expressing one's thoughts and feelings directly and honestly.
 
  a. Avoidance c. Assertiveness
  b. Accommodation d. Aggressiveness

Question 2

Carl thinks the reason he gets tense when a conflict arises with his girlfriend is that she wants him to use a more submissive communication style. For the most effective conflict management, he should probably
 
  a. use an assertive communication style. c. use a submissive communication style.
  b. use an aggressive communication style. d. use a permissive communication style.

[Edwyer]

Answer to Question 1

C

Answer to Question 2

A

[Mr.Thesaxman]

Excellent

[samiel-sayed]

Wow, this really help