Some specific guidelines for dealing effectively with ...

[jlmhmf]

Some specific guidelines for dealing effectively with interpersonal conflicts are
 
  a. honest and open communication and using an aggressive communication style.
  b. focus on specific behaviors rather than general statements about personality, avoid loaded words, and use an assertive communication style.
  c. a positive approach, cover past grievances, and assume responsibility for your own feelings.
  d. assume responsibility for the other person's feelings and honest communication.

Question 2

Which of the following is NOT a basic principle to keep in mind when dealing effectively with conflict management?
 
  a. Try to give the other person the benefit of the doubt.
  b. Define the conflict as a mutual problem.
  c. Choose a time to sit down and work on resolving the conflict aside from the moment of the conflict.
  d. Be clear about who has the higher status or power.

[rnehls]

Answer to Question 1

B

Answer to Question 2

D

[jlmhmf]

Thanks for the timely response, appreciate it

[helenmarkerine]

Excellent