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Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Question List for "Customer Service: Career Success Through Customer Loyalty"
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Last post
Business
»
Summarize the advantages to a company of having "call centers" rather than having any employee ...
Started by
james9437
66
Mar 30, 2020
Business
»
When the quality of products or services sold is poor relative to its cost, customers are likely to ...
Started by
Mr3Hunna
135
Mar 30, 2020
Business
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Sending unsolicited emails generally strengthens a relationship rather than damaging it.
Started by
danielfitts88
86
Mar 30, 2020
Business
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A major disadvantage of relying on Web-based e-service is:
Started by
fahad
109
Mar 30, 2020
Business
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Insight into what may be turning customers offalthough sometimes difficultis essential to service improvement.
Started by
fasfsadfdsfa
91
Mar 30, 2020
Business
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"Thank you for calling" is a universal cue that the conversation is ending.
Started by
maegan_martin
134
Mar 30, 2020
Business
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A typical company can expect to lose 10 to 30 percent of its customers each year because it turned them off.
Started by
dakota nelson
277
Mar 30, 2020
Business
»
When having a live conversation with a customer and the phone rings:
Started by
vHAUNG6011
111
Mar 30, 2020
Business
»
When handling a very upset caller:
Started by
erika
139
Mar 30, 2020
Business
»
The "I" in LIFE stands for:
Started by
Anajune7
74
Mar 30, 2020
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