This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When handling a very upset caller: (Read 136 times)

erika

  • Hero Member
  • *****
  • Posts: 522
on: Mar 30, 2020

Question 1

When taking a message from a caller for another person, be sure to:
◦ get the full name and correct spelling.
◦ include the name of the caller's organization if appropriate.
◦ note the time and date the message was taken.
◦ All of the above.

Question 2

When handling a very upset caller:
◦ say "I know what you mean" when they complain.
◦ immediately transfer them to a supervisor.
◦ invite them to suggest a solution to the problem.
◦ put them on hold until they can cool off.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by erika on Mar 30, 2020

epscape

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


erika

  • Member
  • Posts: 522
Reply 2 on: Mar 30, 2020
Wow, this really help

duy1981999

  • Member
  • Posts: 341
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

More than nineteen million Americans carry the factor V gene that causes blood clots, pulmonary embolism, and heart disease.

Did you know?

About one in five American adults and teenagers have had a genital herpes infection—and most of them don't know it. People with genital herpes have at least twice the risk of becoming infected with HIV if exposed to it than those people who do not have genital herpes.

Did you know?

In 2012, nearly 24 milliion Americans, aged 12 and older, had abused an illicit drug, according to the National Institute on Drug Abuse (NIDA).

Did you know?

Autoimmune diseases occur when the immune system destroys its own healthy tissues. When this occurs, white blood cells cannot distinguish between pathogens and normal cells.

Did you know?

Women are two-thirds more likely than men to develop irritable bowel syndrome. This may be attributable to hormonal changes related to their menstrual cycles.

Care must be taken in handling bodily fluids to prevent the transfer of infectious agents through co Care must be taken in handling bodily fluids to prevent the transfer of infectious agents through co
It is important to act concerned when a patient is upset. It is important to act concerned when a patient is upset.
Severe arthritis can make everyday activities, like writing, typing, and handling objects Severe arthritis can make everyday activities, like writing, typing, and handling objects
Video: Factors that increase metabolic rate and heat production

For a complete list of videos, visit our video library