This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When handling a very upset caller: (Read 114 times)

erika

  • Hero Member
  • *****
  • Posts: 522
on: Mar 30, 2020

Question 1

When taking a message from a caller for another person, be sure to:
◦ get the full name and correct spelling.
◦ include the name of the caller's organization if appropriate.
◦ note the time and date the message was taken.
◦ All of the above.

Question 2

When handling a very upset caller:
◦ say "I know what you mean" when they complain.
◦ immediately transfer them to a supervisor.
◦ invite them to suggest a solution to the problem.
◦ put them on hold until they can cool off.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by erika on Mar 30, 2020

epscape

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


erika

  • Member
  • Posts: 522
Reply 2 on: Mar 30, 2020
Excellent

sailorcrescent

  • Member
  • Posts: 334
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

The training of an anesthesiologist typically requires four years of college, 4 years of medical school, 1 year of internship, and 3 years of residency.

Did you know?

In Eastern Europe and Russia, interferon is administered intranasally in varied doses for the common cold and influenza. It is claimed that this treatment can lower the risk of infection by as much as 60–70%.

Did you know?

As the western states of America were settled, pioneers often had to drink rancid water from ponds and other sources. This often resulted in chronic diarrhea, causing many cases of dehydration and death that could have been avoided if clean water had been available.

Did you know?

Sperm cells are so tiny that 400 to 500 million (400,000,000–500,000,000) of them fit onto 1 tsp.

Did you know?

Individuals are never “cured” of addictions. Instead, they learn how to manage their disease to lead healthy, balanced lives.

Care must be taken in handling bodily fluids to prevent the transfer of infectious agents through co Care must be taken in handling bodily fluids to prevent the transfer of infectious agents through co
It is important to act concerned when a patient is upset. It is important to act concerned when a patient is upset.
Severe arthritis can make everyday activities, like writing, typing, and handling objects Severe arthritis can make everyday activities, like writing, typing, and handling objects
Video: DNA Replication

For a complete list of videos, visit our video library