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Author Question: When handling a very upset caller: (Read 134 times)

erika

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on: Mar 30, 2020

Question 1

When taking a message from a caller for another person, be sure to:
◦ get the full name and correct spelling.
◦ include the name of the caller's organization if appropriate.
◦ note the time and date the message was taken.
◦ All of the above.

Question 2

When handling a very upset caller:
◦ say "I know what you mean" when they complain.
◦ immediately transfer them to a supervisor.
◦ invite them to suggest a solution to the problem.
◦ put them on hold until they can cool off.
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Marked as best answer by erika on Mar 30, 2020

epscape

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Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
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erika

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  • Posts: 522
Reply 2 on: Mar 30, 2020
Excellent

xiaomengxian

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

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