This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Telephone trainers suggest you first determine who the caller is before you let the caller know ... (Read 113 times)

Davideckstein7

  • Hero Member
  • *****
  • Posts: 555
on: Aug 22, 2018
Telephone trainers suggest you first determine who the caller is before you let the caller know whether your supervisor is available.
 
  Indicate whether the statement is true or false.

Question 2

Empathy means you must be certain your message is understood from the caller's point of view.
 
  Indicate whether the statement is true or false.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

GCabra

  • Sr. Member
  • ****
  • Posts: 331
Reply #1 on: Aug 22, 2018
Answer to Question 1

F

Answer to Question 2

F


Davideckstein7

  • Member
  • Posts: 555
Reply 2 on: Aug 22, 2018
Gracias!

essyface1

  • Member
  • Posts: 347
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Most childhood vaccines are 90–99% effective in preventing disease. Side effects are rarely serious.

Did you know?

The average older adult in the United States takes five prescription drugs per day. Half of these drugs contain a sedative. Alcohol should therefore be avoided by most senior citizens because of the dangerous interactions between alcohol and sedatives.

Did you know?

Acetaminophen (Tylenol) in overdose can seriously damage the liver. It should never be taken by people who use alcohol heavily; it can result in severe liver damage and even a condition requiring a liver transplant.

Did you know?

Limit intake of red meat and dairy products made with whole milk. Choose skim milk, low-fat or fat-free dairy products. Limit fried food. Use healthy oils when cooking.

Did you know?

Asthma-like symptoms were first recorded about 3,500 years ago in Egypt. The first manuscript specifically written about asthma was in the year 1190, describing a condition characterized by sudden breathlessness. The treatments listed in this manuscript include chicken soup, herbs, and sexual abstinence.

Headsets are ergonomically correct and allow the medical assistant or receptionist to use both hands Headsets are ergonomically correct and allow the medical assistant or receptionist to use both hands
How to determine if a quadratic equation has a maximum or minimum when given the roots How to determine if a quadratic equation has a maximum or minimum when given the roots
How to use the discriminant to determine the number of roots for any quadratic equation How to use the discriminant to determine the number of roots for any quadratic equation
Determine the # of real roots from the equation Determine the # of real roots from the equation
How to calculate the DRT to determine which is more effective against the pathogen How to calculate the DRT to determine which is more effective against the pathogen
Determine the nominal annual rate of interest of the following ordinary general annuity. Determine the nominal annual rate of interest of the following ordinary general annuity.
Video: Summation - defined, spatial, temporal & AP generation or not

For a complete list of videos, visit our video library