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Author Question: Telephone trainers suggest you first determine who the caller is before you let the caller know ... (Read 149 times)

Davideckstein7

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on: Aug 22, 2018
Telephone trainers suggest you first determine who the caller is before you let the caller know whether your supervisor is available.
 
  Indicate whether the statement is true or false.

Question 2

Empathy means you must be certain your message is understood from the caller's point of view.
 
  Indicate whether the statement is true or false.


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GCabra

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Reply #1 on: Aug 22, 2018
Answer to Question 1

F

Answer to Question 2

F


Davideckstein7

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Reply 2 on: Aug 22, 2018
Thanks for the timely response, appreciate it

billybob123

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Reply 3 on: Yesterday
Wow, this really help

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