This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: Telephone trainers suggest you first determine who the caller is before you let the caller know ... (Read 116 times)

Davideckstein7

  • Hero Member
  • *****
  • Posts: 555
on: Aug 22, 2018
Telephone trainers suggest you first determine who the caller is before you let the caller know whether your supervisor is available.
 
  Indicate whether the statement is true or false.

Question 2

Empathy means you must be certain your message is understood from the caller's point of view.
 
  Indicate whether the statement is true or false.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

GCabra

  • Sr. Member
  • ****
  • Posts: 331
Reply #1 on: Aug 22, 2018
Answer to Question 1

F

Answer to Question 2

F


Davideckstein7

  • Member
  • Posts: 555
Reply 2 on: Aug 22, 2018
YES! Correct, THANKS for helping me on my review

patma1981

  • Member
  • Posts: 292
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Only one in 10 cancer deaths is caused by the primary tumor. The vast majority of cancer mortality is caused by cells breaking away from the main tumor and metastasizing to other parts of the body, such as the brain, bones, or liver.

Did you know?

The highest suicide rate in the United States is among people ages 65 years and older. Almost 15% of people in this age group commit suicide every year.

Did you know?

Chronic marijuana use can damage the white blood cells and reduce the immune system's ability to respond to disease by as much as 40%. Without a strong immune system, the body is vulnerable to all kinds of degenerative and infectious diseases.

Did you know?

There used to be a metric calendar, as well as metric clocks. The metric calendar, or "French Republican Calendar" divided the year into 12 months, but each month was divided into three 10-day weeks. Each day had 10 decimal hours. Each hour had 100 decimal minutes. Due to lack of popularity, the metric clocks and calendars were ended in 1795, three years after they had been first marketed.

Did you know?

Signs and symptoms of a drug overdose include losing consciousness, fever or sweating, breathing problems, abnormal pulse, and changes in skin color.

Using Parallax to Determine Distance Using Parallax to Determine Distance
Scheduling patient appointments by telephone. Scheduling patient appointments by telephone.
Amniocentesis. The patient is examined with ultrasound to determine the placental site and to locate ... Amniocentesis. The patient is examined with ultrasound to determine the placental site and to locate ...
How to determine the x- and y- intercepts of a linear equation How to determine the x- and y- intercepts of a linear equation
How to determine the interquartile range How to determine the interquartile range
Determine the mass percent of Fe3+ in a 0.546g sample of iron ore, if 22.40 mL of a 0.1000 M ... Determine the mass percent of Fe3+ in a 0.546g sample of iron ore, if 22.40 mL of a 0.1000 M ...
Video: Muscular System Animation

For a complete list of videos, visit our video library