Author Question: Telephone trainers suggest you first determine who the caller is before you let the caller know ... (Read 151 times)

Davideckstein7 · **on:** Aug 22, 2018

Telephone trainers suggest you first determine who the caller is before you let the caller know whether your supervisor is available.

Indicate whether the statement is true or false.

Question 2

Empathy means you must be certain your message is understood from the caller's point of view.

Indicate whether the statement is true or false.