When screening calls, you are first trying to find out who the ...

[kfurse]

When screening calls, you are first trying to find out who the caller is and what the caller wants.
 
  Indicate whether the statement is true or false.

Question 2

When you have answered the telephone for your supervisor and she hasn't come in to the office yet, it's appropriate to be honest and say to the caller, She hasn't come in yet.
 
  Indicate whether the statement is true or false.

[Chocorrol77]

Answer to Question 1

T

Answer to Question 2

F