This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When handling a very upset caller: (Read 146 times)

erika

  • Hero Member
  • *****
  • Posts: 522
on: Mar 30, 2020

Question 1

When taking a message from a caller for another person, be sure to:
◦ get the full name and correct spelling.
◦ include the name of the caller's organization if appropriate.
◦ note the time and date the message was taken.
◦ All of the above.

Question 2

When handling a very upset caller:
◦ say "I know what you mean" when they complain.
◦ immediately transfer them to a supervisor.
◦ invite them to suggest a solution to the problem.
◦ put them on hold until they can cool off.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by erika on Mar 30, 2020

epscape

  • Sr. Member
  • ****
  • Posts: 335
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 39% of students answer this correctly


erika

  • Member
  • Posts: 522
Reply 2 on: Mar 30, 2020
Excellent

duy1981999

  • Member
  • Posts: 341
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Immunoglobulin injections may give short-term protection against, or reduce severity of certain diseases. They help people who have an inherited problem making their own antibodies, or those who are having certain types of cancer treatments.

Did you know?

Illness; diuretics; laxative abuse; hot weather; exercise; sweating; caffeine; alcoholic beverages; starvation diets; inadequate carbohydrate consumption; and diets high in protein, salt, or fiber can cause people to become dehydrated.

Did you know?

Patients who have undergone chemotherapy for the treatment of cancer often complain of a lack of mental focus; memory loss; and a general diminution in abilities such as multitasking, attention span, and general mental agility.

Did you know?

Certain rare plants containing cyanide include apricot pits and a type of potato called cassava. Fortunately, only chronic or massive ingestion of any of these plants can lead to serious poisoning.

Did you know?

Calcitonin is a naturally occurring hormone. In women who are at least 5 years beyond menopause, it slows bone loss and increases spinal bone density.

Care must be taken in handling bodily fluids to prevent the transfer of infectious agents through co Care must be taken in handling bodily fluids to prevent the transfer of infectious agents through co
It is important to act concerned when a patient is upset. It is important to act concerned when a patient is upset.
Severe arthritis can make everyday activities, like writing, typing, and handling objects Severe arthritis can make everyday activities, like writing, typing, and handling objects
Video: Bone processes - resorption and deposition, remodeling and response to stress in adult bones

For a complete list of videos, visit our video library