This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A major disadvantage of relying on Web-based e-service is: (Read 105 times)

fahad

  • Hero Member
  • *****
  • Posts: 570
on: Mar 30, 2020

Question 1

Companies can avoid e-service problems by:
◦ investing in redundant servers and rapid-loading Web pages.
◦ requiring customers to use live chat.
◦ answering emails within 24 hours or so if at all possible.
◦ All of the above.

Question 2

A major disadvantage of relying on Web-based e-service is:
◦ that there really are no down-side disadvantages to e-service.
◦ that it damages personal relationships.
◦ the high cost of creating a web page.
◦ that some companies try to make it a substitute for phone or direct contact with customer service personnel.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by fahad on Mar 30, 2020

234sdffa

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 25% of students answer this correctly


fahad

  • Member
  • Posts: 570
Reply 2 on: Mar 30, 2020
Gracias!

jamesnevil303

  • Member
  • Posts: 337
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Common abbreviations that cause medication errors include U (unit), mg (milligram), QD (every day), SC (subcutaneous), TIW (three times per week), D/C (discharge or discontinue), HS (at bedtime or "hours of sleep"), cc (cubic centimeters), and AU (each ear).

Did you know?

Nearly all drugs pass into human breast milk. How often a drug is taken influences the amount of drug that will pass into the milk. Medications taken 30 to 60 minutes before breastfeeding are likely to be at peak blood levels when the baby is nursing.

Did you know?

Though “Krazy Glue” or “Super Glue” has the ability to seal small wounds, it is not recommended for this purpose since it contains many substances that should not enter the body through the skin, and may be harmful.

Did you know?

According to the FDA, adverse drug events harmed or killed approximately 1,200,000 people in the United States in the year 2015.

Did you know?

About 3.2 billion people, nearly half the world population, are at risk for malaria. In 2015, there are about 214 million malaria cases and an estimated 438,000 malaria deaths.

Toussaint L’Ouverture leads a revolt of slaves against the French in Haiti—the first and only major Toussaint L’Ouverture leads a revolt of slaves against the French in Haiti—the first and only major
Side-effects of major chemotherapy agents Side-effects of major chemotherapy agents
Major Categories of Diseases Major Categories of Diseases
Major marma point locations. Major marma point locations.
Major “identity elements” in some tRNAs Major “identity elements” in some tRNAs
Major causes of biodiversity loss Major causes of biodiversity loss
Video: Adolescent Diabetes

For a complete list of videos, visit our video library