This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A major disadvantage of relying on Web-based e-service is: (Read 74 times)

fahad

  • Hero Member
  • *****
  • Posts: 570
on: Mar 30, 2020

Question 1

Companies can avoid e-service problems by:
◦ investing in redundant servers and rapid-loading Web pages.
◦ requiring customers to use live chat.
◦ answering emails within 24 hours or so if at all possible.
◦ All of the above.

Question 2

A major disadvantage of relying on Web-based e-service is:
◦ that there really are no down-side disadvantages to e-service.
◦ that it damages personal relationships.
◦ the high cost of creating a web page.
◦ that some companies try to make it a substitute for phone or direct contact with customer service personnel.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by fahad on Mar 30, 2020

234sdffa

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 25% of students answer this correctly


fahad

  • Member
  • Posts: 570
Reply 2 on: Mar 30, 2020
Excellent

epscape

  • Member
  • Posts: 335
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

In the ancient and medieval periods, dysentery killed about ? of all babies before they reach 12 months of age. The disease was transferred through contaminated drinking water, because there was no way to adequately dispose of sewage, which contaminated the water.

Did you know?

Vampire bats have a natural anticoagulant in their saliva that permits continuous bleeding after they painlessly open a wound with their incisors. This capillary blood does not cause any significant blood loss to their victims.

Did you know?

Drugs are in development that may cure asthma and hay fever once and for all. They target leukotrienes, which are known to cause tightening of the air passages in the lungs and increase mucus productions in nasal passages.

Did you know?

The first successful kidney transplant was performed in 1954 and occurred in Boston. A kidney from an identical twin was transplanted into his dying brother's body and was not rejected because it did not appear foreign to his body.

Did you know?

The U.S. Preventive Services Task Force recommends that all women age 65 years of age or older should be screened with bone densitometry.

Relationships among major invertebrate lineages Relationships among major invertebrate lineages
Major Veins and Arteries of the Neck Major Veins and Arteries of the Neck
The Major Cleavage Patterns of Animal Embryos The Major Cleavage Patterns of Animal Embryos
Major Structures of the Human Brain Major Structures of the Human Brain
Water-based Diseases Water-based Diseases
Cladogram Based On DNA Sequence Cladogram Based On DNA Sequence
Video: Language Areas Animation

For a complete list of videos, visit our video library