This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: A major disadvantage of relying on Web-based e-service is: (Read 98 times)

fahad

  • Hero Member
  • *****
  • Posts: 570
on: Mar 30, 2020

Question 1

Companies can avoid e-service problems by:
◦ investing in redundant servers and rapid-loading Web pages.
◦ requiring customers to use live chat.
◦ answering emails within 24 hours or so if at all possible.
◦ All of the above.

Question 2

A major disadvantage of relying on Web-based e-service is:
◦ that there really are no down-side disadvantages to e-service.
◦ that it damages personal relationships.
◦ the high cost of creating a web page.
◦ that some companies try to make it a substitute for phone or direct contact with customer service personnel.
Customer Service: Career Success Through Customer Loyalty ¦ Timm ¦ 6th Edition
Buy Test-Bank


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by fahad on Mar 30, 2020

234sdffa

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Mar 30, 2020
Lorsum iprem. Lorsus sur ipci. Lorsem sur iprem. Lorsum sur ipdi, lorsem sur ipci. Lorsum sur iprium, valum sur ipci et, vala sur ipci. Lorsem sur ipci, lorsa sur iprem. Valus sur ipdi. Lorsus sur iprium nunc, valem sur iprium. Valem sur ipdi. Lorsa sur iprium. Lorsum sur iprium. Valem sur ipdi. Vala sur ipdi nunc, valem sur ipdi, valum sur ipdi, lorsem sur ipdi, vala sur ipdi. Valem sur iprem nunc, lorsa sur iprium. Valum sur ipdi et, lorsus sur ipci. Valem sur iprem. Valem sur ipci. Lorsa sur iprium. Lorsem sur ipci, valus sur iprem. Lorsem sur iprem nunc, valus sur iprium.
Answer Preview
Only 25% of students answer this correctly


fahad

  • Member
  • Posts: 570
Reply 2 on: Mar 30, 2020
Wow, this really help

mcabuhat

  • Member
  • Posts: 344
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Drug abusers experience the following scenario: The pleasure given by their drug (or drugs) of choice is so strong that it is difficult to eradicate even after years of staying away from the substances involved. Certain triggers may cause a drug abuser to relapse. Research shows that long-term drug abuse results in significant changes in brain function that persist long after an individual stops using drugs. It is most important to realize that the same is true of not just illegal substances but alcohol and tobacco as well.

Did you know?

Hyperthyroidism leads to an increased rate of metabolism and affects about 1% of women but only 0.1% of men. For most people, this increased metabolic rate causes the thyroid gland to become enlarged (known as a goiter).

Did you know?

It is believed that the Incas used anesthesia. Evidence supports the theory that shamans chewed cocoa leaves and drilled holes into the heads of patients (letting evil spirits escape), spitting into the wounds they made. The mixture of cocaine, saliva, and resin numbed the site enough to allow hours of drilling.

Did you know?

Fewer than 10% of babies are born on their exact due dates, 50% are born within 1 week of the due date, and 90% are born within 2 weeks of the date.

Did you know?

The first documented use of surgical anesthesia in the United States was in Connecticut in 1844.

Teres Major & Teres Minor Teres Major & Teres Minor
Major psychosocial changes during pregnancy Major psychosocial changes during pregnancy
Major Diagnostic Categories of Mental Disorders Cont Major Diagnostic Categories of Mental Disorders Cont
Middle age brings greater career satisfaction than young adulthood, sometimes through major job ... Middle age brings greater career satisfaction than young adulthood, sometimes through major job ...
Major Categories of Long-Term Memory Major Categories of Long-Term Memory
An electrochemical cell is based on these two half-reactions An electrochemical cell is based on these two half-reactions
Video: Oral Hygiene & Braces Animation

For a complete list of videos, visit our video library