Skills and Trades

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Juran's Statistical Process Control (SPC) is used how in the new car dealership service shop? ... Started by danielfitts88	1 Replies 22 Views	Jun 23, 2018 by fffftttt
Juran's 80/20 principle states that only 20 of the time is a problem caused by the process and it ... Started by nmorano1	3 Replies 54 Views	Jun 23, 2018 by cascooper22
In becoming a better leader/supervisor, choose the statement that would be the best use of your ... Started by jlmhmf	1 Replies 30 Views	Jun 23, 2018 by fatboyy09
You can get the best out of your fellow employees if _______. A) You get them to stop thinking ... Started by gbarreiro	1 Replies 40 Views	Jun 23, 2018 by yahahah24021
An effective manager directs his efforts toward those things that are ________. A) Within his ... Started by karen	1 Replies 37 Views	Jun 23, 2018 by pikon
Acting as a conduit within the organization, the effective manager _______. A) Isolates the ... Started by joblessjake	1 Replies 28 Views	Jun 23, 2018 by jaykayy05
Technician A's boss reprimands him because he is late due to heavy traffic. His reason is that ... Started by asmith134	1 Replies 110 Views	Jun 23, 2018 by meganlapinski
By reducing the average cost of sales, the service manager can ________. A) Reduce overall sales ... Started by Pea0909berry	1 Replies 136 Views	Jun 23, 2018 by BUTTHOL369
Which statement does not fit with the others? A) Managers are always expected to provide ... Started by wrbasek0	1 Replies 40 Views	Jun 23, 2018 by shewald78
Employees often come to their managers for decisions because they think that _______. A) They are ... Started by skymedlock	3 Replies 58 Views	Jun 23, 2018 by beccamahon
One of the most important roles of the manager is to be _______. A) Best salesperson in the shop ... Started by mia	1 Replies 47 Views	Jun 23, 2018 by leannegxo
You can increase the gross profit percentage of your shop by ________. A) Putting your ... Started by dakota nelson	1 Replies 151 Views	Jun 23, 2018 by vish98
Your shop charges 25.00 for an oil change. You have Tech A that is a master Tech that is paid 26.00 ... Started by xroflmao	1 Replies 85 Views	Jun 23, 2018 by Perkypinki
What is your average cost of sales for the week? What will be an ideal ... Started by urbanoutfitters	1 Replies 46 Views	Jun 23, 2018 by ebenov
Because of the variability of business and technician output, the shop manager needs to carefully ... Started by Zulu123	1 Replies 115 Views	Jun 23, 2018 by SomethingSomething
When a manager/leader consistently demonstrates through his/her action and behavior that he/she is ... Started by formula1	1 Replies 99 Views	Jun 23, 2018 by polinasid
What is your total gross profit for the week? What will be an ideal ... Started by APUS57	1 Replies 61 Views	Jun 23, 2018 by helenmarkerine
What is your gross profit percentage for the week? What will be an ideal ... Started by pragya sharda	3 Replies 95 Views	Jun 23, 2018 by deja
Net profit, shown as a formula, would look like ________. A) Income - Expenses = Net Income B) ... Started by Marty	1 Replies 96 Views	Jun 23, 2018 by kiamars2010
The main area of expense that the shop manager can control would be ________. A) Direct expenses ... Started by soccerdreamer_17	1 Replies 61 Views	Jun 23, 2018 by zhanghao
The average cost of sales when considering the labor cost in a service shop would be best described ... Started by ec501234	1 Replies 68 Views	Jun 23, 2018 by alexanderhamilton
An increase in flat rate hours sold also means an increase in _______. A) Technician pay B) ... Started by lb_gilbert	1 Replies 120 Views	Jun 23, 2018 by stallen
During the month your 5 technicians produced 900 hours in sales. All your technicians are paid using ... Started by Redwolflake15	1 Replies 91 Views	Jun 23, 2018 by flannelavenger
The formula for available hours is ________. A) Days x number of technicians B) Days x hours x ... Started by Pineapplelove6	1 Replies 83 Views	Jun 23, 2018 by Joy Chen
Stewardship implies that you are only responsible for the money that is left in your control. ... Started by CharlieWard	1 Replies 87 Views	Jun 23, 2018 by taylorsonier