Technology

Effective telephone communications include: a. listening for facts. b. repeating back to the ...

Started by Capo

When a company offers customers the option of searching for answers to their questions on the ...

Started by KWilfred

In an alphabetic filing system, Wm. A. Robertson is filed before William A. Robertson. a. True b. ...

Started by asd123

In the communication process, feedback is a return message sent by the receiver. a. True b. False ...

Started by tiara099

Gestures and other nonverbal behaviors cannot send a message. a. True b. False Indicate whether the ...

Started by jon_i

A mental distraction is an example of an external communication barrier. a. True b. False Indicate ...

Started by ashley

Internal communication barriers are often easier to overcome than external communication barriers. ...

Started by Brittanyd9008

Emphatic listening is hearing and trying to understand and offering feedback that shows you have ...

Started by Garrulous

When talking with someone, you should begin thinking about your response while the other person is ...

Started by burchfield96

For effective listening, you should keep an open mind and not prejudge the speaker or the message. ...

Started by Sportsfan2111

Using the proper degree of formality for different communication situations will make listeners more ...

Started by asan beg

Using proper grammar when speaking with coworkers, clients, and others in the workplace is not ...

Started by go.lag

Pitch is an attribute of voice that conveys the attitude or emotional state of the speaker. a. True ...

Started by awywial

Nonverbal communication symbols have different meanings from culture to culture. a. True b. False ...

Started by go.lag

Publishing is sending a message to a receiver or making the message available to a receiver. a. True ...

Started by chads108

Messages written for business purposes should be courteous, correct, concise, clear, and complete. ...

Started by Chloeellawright

A printed memorandum should be used (rather than an email) when the information is confidential or ...

Started by FButt

Formal business reports are typically formatted in memorandum style. a. True b. False Indicate ...

Started by V@ndy87

In the communication process, a printed letter is an example of a(n): a. communication barrier. b. ...

Started by crazycityslicker

Something that interferes with successful communication is a(n): a. communication barrier. b. ...

Started by tfester

Hearing and trying to understand and remember the information being presented is: a. casual ...

Started by leo leo

When you judge what is being said as you listen, you are using: a. casual listening. b. evaluative ...

Started by 809779

To listen effectively, you should: a. focus on the speaker and the message. b. keep your emotions ...

Started by D2AR0N

Nonverbal communication: a. is sending a message without spoken words. b. makes use of written ...

Started by asd123

The first step in planning a message is: a. selecting a channel. b. analyzing feedback. c. ...

Started by bobbie