Technology

It is not necessary for an organization to have effective internal customer service in order to ...

Started by newyorker26

Effective customer service should be an important goal of nonprofit organizations. a. True b. False ...

Started by hubes95

It is appropriate to violate company standards or policies if it means keeping a customer. a. True ...

Started by Alainaaa8

When you are helpful and provide assistance to your internal customers, they are likely to return ...

Started by nramada

Inaccurate classification of records as they are created and revised is a symptom of what type of ...

Started by jlmhmf

It is important to follow up with a customer to determine whether or not a solution has been ...

Started by Wadzanai

A smile is always appropriate when dealing with customers. a. True b. False Indicate whether the ...

Started by RRMR

Effective listening requires that you be focused on what the other person is saying and not on what ...

Started by rosent76

Handling all email messages immediately when they are received is the best way to manage your email ...

Started by tingc95

Thanking the caller at the end of a telephone conversation is an important part of effective ...

Started by soccerdreamer_17

Using an appropriate tone of voice is important only when dealing with external customers. a. True ...

Started by asmith134

Problems can be avoided by learning to anticipate the customer's needs and providing solutions to ...

Started by tsand2

When dealing with customers' concerns, offer customers only one solution so they do not become ...

Started by AEWBW

Excellent internal customer service can lead to: a. employee satisfaction. b. employee loyalty. c. ...

Started by Jipu 123

When dealing with customers, you should: a. explain issues or points clearly or fully. b. assume the ...

Started by future617RT

You can show your commitment to internal customers by: a. not coming to work on time. b. being ...

Started by beccaep

After a problem has been identified, the next step in problem solving is to: a. collect and analyze ...

Started by stock

Interpersonal space boundaries can be based on: a. cultural preference. b. individual preferences. ...

Started by audragclark

When dealing with customers, you should make eye contact: a. rarely, because it makes a person ...

Started by APUS57

Human relations skills are demonstrated by: a. showing respect for others. b. having empathy for ...

Started by altibaby

Which of the following is an example of an empathy statement? a. I am sorry your shipment did not ...

Started by Medesa

When a customer becomes angry: a. take the comments personally. b. refuse to listen to the ...

Started by tiara099

When dealing with an abusive customer on the telephone: a. do not let yourself become angry. b. look ...

Started by asmith134

Listening effectively when dealing with customers: a. shows that you care about your customers. b. ...

Started by maychende

Appropriate email customer service skills include: a. designating specific times during the day to ...

Started by RODY.ELKHALIL