When a customer becomes angry: a. take the comments personally. ...

[tiara099]

When a customer becomes angry:
 a. take the comments personally.
 b. refuse to listen to the customer's concern.
 c. acknowledge the situation and ask what you can do to solve the problem.
  d. All the above

Question 2

The set of indexing rules for an office should be written down and followed consistently.
 a. True
  b. False
 Indicate whether the statement is true or false

[Animal_Goddess]

Answer to Question 1

c

Answer to Question 2

True

[tiara099]

Both answers were spot on, thank you once again

[Animal_Goddess]

Great! Please up vote