Author Question: When you need to refuse a customer's request, you should use the direct approach for the message. ... (Read 215 times)

Redwolflake15

  • Hero Member
  • *****
  • Posts: 569
When you need to refuse a customer's request, you should use the direct approach for the message.
 
 
  Indicate whether the statement is true or false

Question 2

When dealing with a difficult customer, you should maintain a professional attitude and not take the
  customer's comments personally.
 
 
  Indicate whether the statement is true or false



Sassygurl126

  • Sr. Member
  • ****
  • Posts: 320
Answer to Question 1

F

Answer to Question 2

T



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

In the United States, congenital cytomegalovirus causes one child to become disabled almost every hour. CMV is the leading preventable viral cause of development disability in newborns. These disabilities include hearing or vision loss, and cerebral palsy.

Did you know?

Increased intake of vitamin D has been shown to reduce fractures up to 25% in older people.

Did you know?

Excessive alcohol use costs the country approximately $235 billion every year.

Did you know?

The calories found in one piece of cherry cheesecake could light a 60-watt light bulb for 1.5 hours.

Did you know?

When intravenous medications are involved in adverse drug events, their harmful effects may occur more rapidly, and be more severe than errors with oral medications. This is due to the direct administration into the bloodstream.

For a complete list of videos, visit our video library