This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: When you need to refuse a customer request a. use a direct approach b. do not explain reasons for ... (Read 287 times)

ENagel

  • Hero Member
  • *****
  • Posts: 540
on: Jun 23, 2018
When you need to refuse a customer request
 
 a. use a direct approach
  b. do not explain reasons for the refusal
  c. use positive words that show empathy
  d. both a and c

Question 2

To provide quality customer service
 
 a. be courteous to all customers
  b. do not let the customer talk at length if you think you know what the problem is
  c. convince the customer to buy another product if you do not have the product the
  customer needs
  d. tell customers only favorable product information


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

peter

  • Sr. Member
  • ****
  • Posts: 330
Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

A


ENagel

  • Member
  • Posts: 540
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

scikid

  • Member
  • Posts: 300
Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

« previous next »
 

Did you know?

It is widely believed that giving a daily oral dose of aspirin to heart attack patients improves their chances of survival because the aspirin blocks the formation of new blood clots.

Did you know?

Street names for barbiturates include reds, red devils, yellow jackets, blue heavens, Christmas trees, and rainbows. They are commonly referred to as downers.

Did you know?

Certain chemicals, after ingestion, can be converted by the body into cyanide. Most of these chemicals have been removed from the market, but some old nail polish remover, solvents, and plastics manufacturing solutions can contain these substances.

Did you know?

Allergies play a major part in the health of children. The most prevalent childhood allergies are milk, egg, soy, wheat, peanuts, tree nuts, and seafood.

Did you know?

Many people have small pouches in their colons that bulge outward through weak spots. Each pouch is called a diverticulum. About 10% of Americans older than age 40 years have diverticulosis, which, when the pouches become infected or inflamed, is called diverticulitis. The main cause of diverticular disease is a low-fiber diet.

Nebulizer. The nebulizer converts a liquid medication to a mist that is easily inhaled. A face mask, Nebulizer. The nebulizer converts a liquid medication to a mist that is easily inhaled. A face mask,
Mechanism of Action of Direct-Acting Antispasmodics Mechanism of Action of Direct-Acting Antispasmodics
W-4 form used by employees to request IRS withholding. W-4 form used by employees to request IRS withholding.
Apply direct pressure to points on low back. Press into paraspinal muscles from the side. Move spot ... Apply direct pressure to points on low back. Press into paraspinal muscles from the side. Move spot ...
Model of how direct repeats generated during the insertion of a transposon or an insertion sequence Model of how direct repeats generated during the insertion of a transposon or an insertion sequence
Nursing: A Concept-Based Approach to Learning, Volume II, 3rd Edition Nursing: A Concept-Based Approach to Learning, Volume II, 3rd Edition
Video: Cell mediated immune response to a viral infection Animation

For a complete list of videos, visit our video library