This topic contains a solution. Click here to go to the answer

Author Question: When you need to refuse a customer request a. use a direct approach b. do not explain reasons for ... (Read 130 times)

ENagel

  • Hero Member
  • *****
  • Posts: 540
When you need to refuse a customer request
 
 a. use a direct approach
  b. do not explain reasons for the refusal
  c. use positive words that show empathy
  d. both a and c

Question 2

To provide quality customer service
 
 a. be courteous to all customers
  b. do not let the customer talk at length if you think you know what the problem is
  c. convince the customer to buy another product if you do not have the product the
  customer needs
  d. tell customers only favorable product information



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

peter

  • Sr. Member
  • ****
  • Posts: 330
Answer to Question 1

C

Answer to Question 2

A




ENagel

  • Member
  • Posts: 540
Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it


dantucker

  • Member
  • Posts: 346
Reply 3 on: Yesterday
Gracias!

 

Did you know?

Fewer than 10% of babies are born on their exact due dates, 50% are born within 1 week of the due date, and 90% are born within 2 weeks of the date.

Did you know?

As many as 20% of Americans have been infected by the fungus known as Histoplasmosis. While most people are asymptomatic or only have slight symptoms, infection can progress to a rapid and potentially fatal superinfection.

Did you know?

The modern decimal position system was the invention of the Hindus (around 800 AD), involving the placing of numerals to indicate their value (units, tens, hundreds, and so on).

Did you know?

Asthma-like symptoms were first recorded about 3,500 years ago in Egypt. The first manuscript specifically written about asthma was in the year 1190, describing a condition characterized by sudden breathlessness. The treatments listed in this manuscript include chicken soup, herbs, and sexual abstinence.

Did you know?

Certain topical medications such as clotrimazole and betamethasone are not approved for use in children younger than 12 years of age. They must be used very cautiously, as directed by a doctor, to treat any child. Children have a much greater response to topical steroid medications.

For a complete list of videos, visit our video library