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Author Question: If a difficult customer becomes abusive: A) Take the inappropriate behavior personally B) ... (Read 78 times)

khang

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on: Jul 7, 2018
If a difficult customer becomes abusive:
 
  A) Take the inappropriate behavior personally
 
  B) Expect conflict, but not accept abuse
 
  C) Yell back
 
  D) Ignore company policy and tell him or her to leave

Question 2

Codetermination in the United States
 
  a. has been opposed by organized labor. c. has been opposed by management.
   b. is practiced widely.
  d. a and c.


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mtmmmmmk

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Reply #1 on: Jul 7, 2018
Answer to Question 1

B

Answer to Question 2

D


khang

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Reply 2 on: Jul 7, 2018
Gracias!

upturnedfurball

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Reply 3 on: Yesterday
Excellent

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