Author Question: Jenna, the service manager is trying to properly categorize expenses. The bill from the electric ... (Read 73 times)

tuffie · **on:** Jun 23, 2018

Jenna, the service manager is trying to properly categorize expenses. The bill from the electric company is a/an ________.

A) Variable expense B) Indirect expense C) Overhead expense D) All of the above

Question 2

Explain the 11/4 rule when the discussion is Customer Relations.

What will be an ideal response?

dpost18 · **Reply #1 on:** Jun 23, 2018

Answer to Question 1

D

Answer to Question 2

The rule states that when a customer is not happy he/she will tell at least 11 other person about how poor the service they received whereas the satisfied customer will only tell 4.