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Author Question: Jenna, the service manager is trying to properly categorize expenses. The bill from the electric ... (Read 75 times)

tuffie

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on: Jun 23, 2018
Jenna, the service manager is trying to properly categorize expenses. The bill from the electric company is a/an ________.
 
  A) Variable expense B) Indirect expense C) Overhead expense D) All of the above

Question 2

Explain the 11/4 rule when the discussion is Customer Relations.
 
  What will be an ideal response?


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dpost18

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Reply #1 on: Jun 23, 2018
Answer to Question 1

D

Answer to Question 2

The rule states that when a customer is not happy he/she will tell at least 11 other person about how poor the service they received whereas the satisfied customer will only tell 4.


tuffie

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

dantucker

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Reply 3 on: Yesterday
Excellent

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