When an upset customer is engaged in recounting the technical ...

[Metfan725]

When an upset customer is engaged in recounting the technical difficulties concerning his/her experience he/she is also letting you know how they ___________.
 
  A) Will not pay B) Will pay for the needed work
  C) Feel and want you to understand D) None of the above

Question 2

When using open or closed questions you must use one or the other and not combine their use.
 
  Indicate whether the statement is true or false

[miss_1456@hotmail.com]

Answer to Question 1

C

Answer to Question 2

FALSE

[Metfan725]

Wow, this really help

[nathang24]

Great answer, keep it coming