As a technical support rep, Michael is responding to a customer's question sent to him via e-mail. What should Michael's first task be?
A) Print the customer's message.
B) Determine the purpose of the message he will send as a response.
C) Start composing his reply.
D) Conduct any necessary research.
Question 2
In the context of analyzing research data, which of the following best describes the role of the median?
A) The median assists a researcher in understanding the distribution of scores of a study.
B) The median helps describe the average value of the distribution of scores of a study.
C) The median helps determine a possible relationship between answers to two different items.
D) The median reduces quantitative data such as numerous answers to questionnaire items.
