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Author Question: When using e-mail for customer contact a. do not worry about responding promptly b. place lengthy ... (Read 188 times)

torybrooks

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on: Jun 23, 2018
When using e-mail for customer contact
 
 a. do not worry about responding promptly
  b. place lengthy messages in the body of the e-mail
  c. state the purpose of the message clearly
  d. key the message in all capital letters

Question 2

A company with a strong customer service culture
 
 a. has policies that make it easy for employees to satisfy customers
  b. allows employees to use their own initiative in solving customer problems
  c. provides customer service training for employees
  d. all the above


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lauravaras

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Reply #1 on: Jun 23, 2018
Answer to Question 1

C

Answer to Question 2

D


torybrooks

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  • Posts: 500
Reply 2 on: Jun 23, 2018
Excellent

ttt030911

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Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

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