Author Question: Sending a sincere apology message to a client for a serious mistake made could be considered: a. a ... (Read 148 times)

bucstennis@aim.com · **on:** Jun 23, 2018

Sending a sincere apology message to a client for a serious mistake made could be considered:
a. a negative message.

b. an attempt to preserve a relationship.

c. a neutral-news message.

d. a mistake.

Question 2

The main purpose for sending a message of appreciation is to:
a. highlight the exceptional performance of the receiver.

b. express the sender's views and insight concerning the accomplishment.

c. boost the sender's ego.

d. deliver a congratulatory message that reminds the recipient of how rare appreciation messages are.