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Author Question: Sending a sincere apology message to a client for a serious mistake made could be considered: a. a ... (Read 133 times)

bucstennis@aim.com

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on: Jun 23, 2018
Sending a sincere apology message to a client for a serious mistake made could be considered:
 a. a negative message.
 
  b. an attempt to preserve a relationship.
 
  c. a neutral-news message.
 
  d. a mistake.

Question 2

The main purpose for sending a message of appreciation is to:
 a. highlight the exceptional performance of the receiver.
 
  b. express the sender's views and insight concerning the accomplishment.
 
  c. boost the sender's ego.
 
  d. deliver a congratulatory message that reminds the recipient of how rare appreciation messages are.


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s.meritte

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Reply #1 on: Jun 23, 2018
Answer to Question 1

b

Answer to Question 2

a


bucstennis@aim.com

  • Member
  • Posts: 532
Reply 2 on: Jun 23, 2018
Gracias!

ryhom

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Reply 3 on: Yesterday
Excellent

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