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Author Question: A sincere apology message to a customer for a serious mistake made would likely be considered by the ... (Read 103 times)

jace

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on: Jun 23, 2018
A sincere apology message to a customer for a serious mistake made would likely be considered by the customer as
 a. a negative news message.
  b. an attempt to preserve a relationship.
  c. unwelcomed, since a verbal apology is more meaningful.
  d. a misdirected communication.

Question 2

Your staff has worked hard to successfully complete a project for a large advertising client. Which of the following is the BEST way for you to express thanks to the staff?
 a. Thank them at the staff meeting next month.
  b. Post a note on the company intranet.
  c. Ask your administrative assistant to post a note in the lunchroom.
  d. Send an email immediately to all staff.


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Liamb2179

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

D


jace

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Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

Liamb2179

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  • Posts: 365
Reply 3 on: Yesterday
Excellent

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