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Author Question: A sincere apology message to a customer for a serious mistake made would likely be considered by the ... (Read 75 times)

jace

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A sincere apology message to a customer for a serious mistake made would likely be considered by the customer as
 a. a negative news message.
  b. an attempt to preserve a relationship.
  c. unwelcomed, since a verbal apology is more meaningful.
  d. a misdirected communication.

Question 2

Your staff has worked hard to successfully complete a project for a large advertising client. Which of the following is the BEST way for you to express thanks to the staff?
 a. Thank them at the staff meeting next month.
  b. Post a note on the company intranet.
  c. Ask your administrative assistant to post a note in the lunchroom.
  d. Send an email immediately to all staff.



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Liamb2179

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Answer to Question 1

B

Answer to Question 2

D




jace

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Reply 2 on: Jun 23, 2018
YES! Correct, THANKS for helping me on my review


lcapri7

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Reply 3 on: Yesterday
Thanks for the timely response, appreciate it

 

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