Sending a sincere apology message to a client for a serious ...

[bucstennis@aim.com]

Sending a sincere apology message to a client for a serious mistake made could be considered:
 a. a negative message.
 
  b. an attempt to preserve a relationship.
 
  c. a neutral-news message.
 
  d. a mistake.

Question 2

The main purpose for sending a message of appreciation is to:
 a. highlight the exceptional performance of the receiver.
 
  b. express the sender's views and insight concerning the accomplishment.
 
  c. boost the sender's ego.
 
  d. deliver a congratulatory message that reminds the recipient of how rare appreciation messages are.

[s.meritte]

Answer to Question 1

b

Answer to Question 2

a

[bucstennis@aim.com]

Excellent

[rachel]

Thanks for the timely response, appreciate it