This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: To write an effective, calming bad-news message to an unhappy customer, you may need to include a ... (Read 85 times)

karlynnae

  • Hero Member
  • *****
  • Posts: 599
on: Jun 23, 2018
To write an effective, calming bad-news message to an unhappy customer, you may need to include a misleading statement or slightly deceptive claim.
  Indicate whether the statement is true or false

Question 2

In using the indirect strategy to communicate bad news, you should avoid mentioning the bad news.
  Indicate whether the statement is true or false


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

bookworm410

  • Sr. Member
  • ****
  • Posts: 341
Reply #1 on: Jun 23, 2018
Answer to Question 1

False

Answer to Question 2

False


karlynnae

  • Member
  • Posts: 599
Reply 2 on: Jun 23, 2018
Excellent

steff9894

  • Member
  • Posts: 337
Reply 3 on: Yesterday
Great answer, keep it coming :)

« previous next »
 

Did you know?

Vaccines prevent between 2.5 and 4 million deaths every year.

Did you know?

To prove that stomach ulcers were caused by bacteria and not by stress, a researcher consumed an entire laboratory beaker full of bacterial culture. After this, he did indeed develop stomach ulcers, and won the Nobel Prize for his discovery.

Did you know?

All adverse reactions are commonly charted in red ink in the patient's record and usually are noted on the front of the chart. Failure to follow correct documentation procedures may result in malpractice lawsuits.

Did you know?

The Food and Drug Administration has approved Risperdal, an adult antipsychotic drug, for the symptomatic treatment of irritability in children and adolescents with autism. The approval is the first for the use of a drug to treat behaviors associated with autism in children. These behaviors are included under the general heading of irritability and include aggression, deliberate self-injury, and temper tantrums.

Did you know?

Patients should never assume they are being given the appropriate drugs. They should make sure they know which drugs are being prescribed, and always double-check that the drugs received match the prescription.

Effective communication and harmony between horse and rider are among the goals of proper training Effective communication and harmony between horse and rider are among the goals of proper training
Characteristics of an effective leader Characteristics of an effective leader
Key anatomical features of Homo habilis include reduced facial size, a parabolic palate, and some br Key anatomical features of Homo habilis include reduced facial size, a parabolic palate, and some br
Researchers have found that science instruction can be quite effective in grades 4 to 7. Researchers have found that science instruction can be quite effective in grades 4 to 7.
Translation of an RNA message into a protein Translation of an RNA message into a protein
Write the acidic equilibrium equation for HC₆H₅O. Write the acidic equilibrium equation for HC₆H₅O.
Video: Photosynthesis overview Animation

For a complete list of videos, visit our video library