Michelle must write a bad-news message to her staff telling them that their hours next month will be reduced. She has just completed Phase 1 of the prewriting process and is beginning Phase 2. What should she do first?
A) Write the rough draft of her message.
B) Select an appropriate color of stationery that will be calming to the reader.
C) Analyze the bad news to determine how it will affect the reader.
D) Gather information and brainstorm ways to present the reasons for the bad news.
Question 2
Which of the following is the best advice during Phase 1 of the writing process when delivering negative news?
A) One of your first considerations should be to determine how the message will affect your company.
B) To show sensitivity, you should always deliver bad news using the indirect method.
C) Delivering negative news in a letter on company stationery will be more impressive than in an e-mail.
D) All of these choices.
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