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Author Question: All of the following are effective techniques for softening bad news except A) suggesting a ... (Read 117 times)

Davideckstein7

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on: Jun 23, 2018
All of the following are effective techniques for softening bad news except
 A) suggesting a compromise or an alternative.
 B) positioning the bad news at the beginning or end of a paragraph.
 C) placing the bad news in a subordinate clause.
 D) using passive-voice verbs.

Question 2

Which statement best demonstrates the use of positive wording?
 A) Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product.
 B) Unfortunately, we are unable to extend the warranty.
 C) Although the warranty will not be extended, we are happy to replace your item with a similar product at no charge.
 D) We regret to inform you that your request for an extended warranty has been denied.


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lorealeza77

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Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

C


Davideckstein7

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Reply 2 on: Jun 23, 2018
Thanks for the timely response, appreciate it

raenoj

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Reply 3 on: Yesterday
Excellent

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