All of the following are effective techniques for softening bad ...

[Davideckstein7]

All of the following are effective techniques for softening bad news except
 A) suggesting a compromise or an alternative.
 B) positioning the bad news at the beginning or end of a paragraph.
 C) placing the bad news in a subordinate clause.
 D) using passive-voice verbs.

Question 2

Which statement best demonstrates the use of positive wording?
 A) Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product.
 B) Unfortunately, we are unable to extend the warranty.
 C) Although the warranty will not be extended, we are happy to replace your item with a similar product at no charge.
 D) We regret to inform you that your request for an extended warranty has been denied.

[lorealeza77]

Answer to Question 1

B

Answer to Question 2

C

[Davideckstein7]

Excellent

[Joy Chen]

TYSM