This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: All of the following are effective techniques for softening bad news except A) suggesting a ... (Read 111 times)

Davideckstein7

  • Hero Member
  • *****
  • Posts: 555
on: Jun 23, 2018
All of the following are effective techniques for softening bad news except
 A) suggesting a compromise or an alternative.
 B) positioning the bad news at the beginning or end of a paragraph.
 C) placing the bad news in a subordinate clause.
 D) using passive-voice verbs.

Question 2

Which statement best demonstrates the use of positive wording?
 A) Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product.
 B) Unfortunately, we are unable to extend the warranty.
 C) Although the warranty will not be extended, we are happy to replace your item with a similar product at no charge.
 D) We regret to inform you that your request for an extended warranty has been denied.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

lorealeza77

  • Sr. Member
  • ****
  • Posts: 356
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

C


Davideckstein7

  • Member
  • Posts: 555
Reply 2 on: Jun 23, 2018
Gracias!

peter

  • Member
  • Posts: 330
Reply 3 on: Yesterday
YES! Correct, THANKS for helping me on my review

« previous next »
 

Did you know?

Although puberty usually occurs in the early teenage years, the world's youngest parents were two Chinese children who had their first baby when they were 8 and 9 years of age.

Did you know?

It is important to read food labels and choose foods with low cholesterol and saturated trans fat. You should limit saturated fat to no higher than 6% of daily calories.

Did you know?

According to animal studies, the typical American diet is damaging to the liver and may result in allergies, low energy, digestive problems, and a lack of ability to detoxify harmful substances.

Did you know?

Prostaglandins were first isolated from human semen in Sweden in the 1930s. They were so named because the researcher thought that they came from the prostate gland. In fact, prostaglandins exist and are synthesized in almost every cell of the body.

Did you know?

Inotropic therapy does not have a role in the treatment of most heart failure patients. These drugs can make patients feel and function better but usually do not lengthen the predicted length of their lives.

Safe and effective interpersonal communication Safe and effective interpersonal communication
Intaglio printmaking techniques, side views. Intaglio printmaking techniques, side views.
Performing Transmission-Based Precaution: Isolation Techniques Performing Transmission-Based Precaution: Isolation Techniques
Effective Leadership and Management in Nursing Effective Leadership and Management in Nursing
Doing Qualitative Research: Designs, Methods, and Techniques Doing Qualitative Research: Designs, Methods, and Techniques
Human Relations: The Art and Science of Building Effective Relationships Human Relations: The Art and Science of Building Effective Relationships
Video: Transmission Across a Synapse

For a complete list of videos, visit our video library