Author Question: To convey empathy and sensitivity when delivering bad news, you should A) show that you are human by ... (Read 90 times)

CBme · **on:** Jun 23, 2018

To convey empathy and sensitivity when delivering bad news, you should
A) show that you are human by using strong, forceful language.
B) accept blame and apologize when appropriate.
C) avoid explaining the reasons for the bad news.
D) always cite company policy.

Question 2

One of your goals in sending messages is to project a professional and positive image. One technique to project the proper image is by
A) responding briefly without providing clear details.
B) employing an irate tone.
C) using forceful or aggressive language.
D) controlling your emotions.