This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: To convey empathy and sensitivity when delivering bad news, you should A) show that you are human by ... (Read 53 times)

CBme

  • Hero Member
  • *****
  • Posts: 548
on: Jun 23, 2018
To convey empathy and sensitivity when delivering bad news, you should
 A) show that you are human by using strong, forceful language.
 B) accept blame and apologize when appropriate.
 C) avoid explaining the reasons for the bad news.
 D) always cite company policy.

Question 2

One of your goals in sending messages is to project a professional and positive image. One technique to project the proper image is by
 A) responding briefly without providing clear details.
 B) employing an irate tone.
 C) using forceful or aggressive language.
 D) controlling your emotions.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

verrinzo

  • Sr. Member
  • ****
  • Posts: 346
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

D


CBme

  • Member
  • Posts: 548
Reply 2 on: Jun 23, 2018
Great answer, keep it coming :)

cam1229

  • Member
  • Posts: 329
Reply 3 on: Yesterday
Gracias!

« previous next »
 

Did you know?

Although the Roman numeral for the number 4 has always been taught to have been "IV," according to historians, the ancient Romans probably used "IIII" most of the time. This is partially backed up by the fact that early grandfather clocks displayed IIII for the number 4 instead of IV. Early clockmakers apparently thought that the IIII balanced out the VIII (used for the number 8) on the clock face and that it just looked better.

Did you know?

Green tea is able to stop the scent of garlic or onion from causing bad breath.

Did you know?

To maintain good kidney function, you should drink at least 3 quarts of water daily. Water dilutes urine and helps prevent concentrations of salts and minerals that can lead to kidney stone formation. Chronic dehydration is a major contributor to the development of kidney stones.

Did you know?

Intradermal injections are somewhat difficult to correctly administer because the skin layers are so thin that it is easy to accidentally punch through to the deeper subcutaneous layer.

Did you know?

Malaria was not eliminated in the United States until 1951. The term eliminated means that no new cases arise in a country for 3 years.

16 weeks old human fetus 16 weeks old human fetus
Modern Human Fossil Sites in the Old World Modern Human Fossil Sites in the Old World
Midsagittal MRI Scan of a Human Brain Midsagittal MRI Scan of a Human Brain
A cerebral angiogram of a healthy human subject. A cerebral angiogram of a healthy human subject.
linear programming problem, applying simplex method and sensitivity analysis linear programming problem, applying simplex method and sensitivity analysis
Human evolution Human evolution
Video: Type of Cell Junctions - Desmosome, Hemidesmosomes and Gap Junctions

For a complete list of videos, visit our video library