This topic contains a solution. Click here to go to the answer
« previous next »

Author Question: To convey empathy and sensitivity when delivering bad news, you should A) show that you are human by ... (Read 91 times)

CBme

  • Hero Member
  • *****
  • Posts: 548
on: Jun 23, 2018
To convey empathy and sensitivity when delivering bad news, you should
 A) show that you are human by using strong, forceful language.
 B) accept blame and apologize when appropriate.
 C) avoid explaining the reasons for the bad news.
 D) always cite company policy.

Question 2

One of your goals in sending messages is to project a professional and positive image. One technique to project the proper image is by
 A) responding briefly without providing clear details.
 B) employing an irate tone.
 C) using forceful or aggressive language.
 D) controlling your emotions.


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

verrinzo

  • Sr. Member
  • ****
  • Posts: 346
Reply #1 on: Jun 23, 2018
Answer to Question 1

B

Answer to Question 2

D


CBme

  • Member
  • Posts: 548
Reply 2 on: Jun 23, 2018
Gracias!

nyrave

  • Member
  • Posts: 344
Reply 3 on: Yesterday
Wow, this really help

« previous next »
 

Did you know?

Computer programs are available that crosscheck a new drug's possible trade name with all other trade names currently available. These programs detect dangerous similarities between names and alert the manufacturer of the drug.

Did you know?

More than one-third of adult Americans are obese. Diseases that kill the largest number of people annually, such as heart disease, cancer, diabetes, stroke, and hypertension, can be attributed to diet.

Did you know?

In women, pharmacodynamic differences include increased sensitivity to (and increased effectiveness of) beta-blockers, opioids, selective serotonin reuptake inhibitors, and typical antipsychotics.

Did you know?

There are approximately 3 million unintended pregnancies in the United States each year.

Did you know?

There are more bacteria in your mouth than there are people in the world.

Organ systems of the human body. Organ systems of the human body.
Older people who experienced stressful events in their younger years may show personal growth and ... Older people who experienced stressful events in their younger years may show personal growth and ...
Human Figure Human Figure
Bones of the Human Skull Bones of the Human Skull
Fluorescent in situ hybridization (FISH) of human metaphase chromosomes Fluorescent in situ hybridization (FISH) of human metaphase chromosomes
The human brain The human brain
Video: The pH scale - Strong acids and Weak acids

For a complete list of videos, visit our video library