Which sentence contains a gerund? A) Exercising is not only my ...

[Haya94]

Which sentence contains a gerund?
 A) Exercising is not only my passion but also my favorite pastime.
 B) Bob was majoring in criminal justice at the Wilshire Academy.
 C) Kendra and Kyle were attending the conference in Salt Lake City.

Question 2

What factors should you consider when refusing a customer's request?

[dajones82]

Answer to Question 1

A

Answer to Question 2

The indirect approach may be used because the reader is already upset about the situation, and presenting the negative news first will cause the reader even more frustration and anger. The tone must convey respect and consideration for the reader. When you explain the reasons behind the refusal, do not accuse or lecture the reader. However, do not imply that your company assumes any responsibility; otherwise, you will contradict the reasons for the refusal. It is important to discuss the explanation in impersonal, neutral language and to avoid personal pronouns such as you and your.

[Haya94]

Gracias!

[patma1981]

Thanks for the timely response, appreciate it