« previous next »

Author Question: Offering ________ when apologizing to a customer involves explaining concretely what you will do to ... (Read 84 times)

cherise1989

  • Hero Member
  • *****
  • Posts: 555
on: Jun 23, 2018
Offering ________ when apologizing to a customer involves explaining concretely what you will do to make things right.
 Fill in the blank(s) with correct word

Question 2

A ________ is a neutral or positive opening that reduces shock or pain and does not reveal the negative news.
 Fill in the blank(s) with correct word


todom5090

  • Sr. Member
  • ****
  • Posts: 328
Reply #1 on: Jun 23, 2018
Answer to Question 1

restitution

Answer to Question 2

buffer


Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question

cherise1989

  • Hero Member
  • *****
  • Posts: 555
Reply #2 on: Jun 23, 2018
Thank you


todom5090

  • Sr. Member
  • ****
  • Posts: 328
Reply #3 on: Jun 23, 2018
No problemo


« previous next »
 

Did you know?

A good example of polar molecules can be understood when trying to make a cake. If water and oil are required, they will not mix together. If you put them into a measuring cup, the oil will rise to the top while the water remains on the bottom.

Did you know?

Amphetamine poisoning can cause intravascular coagulation, circulatory collapse, rhabdomyolysis, ischemic colitis, acute psychosis, hyperthermia, respiratory distress syndrome, and pericarditis.

Did you know?

Adolescents often feel clumsy during puberty because during this time of development, their hands and feet grow faster than their arms and legs do. The body is therefore out of proportion. One out of five adolescents actually experiences growing pains during this period.

Did you know?

The cure for trichomoniasis is easy as long as the patient does not drink alcoholic beverages for 24 hours. Just a single dose of medication is needed to rid the body of the disease. However, without proper precautions, an individual may contract the disease repeatedly. In fact, most people develop trichomoniasis again within three months of their last treatment.

Did you know?

The term pharmacology is derived from the Greek words pharmakon("claim, medicine, poison, or remedy") and logos ("study").

Succession in the intertidal zone involves colonization and competition for limited space among spec Succession in the intertidal zone involves colonization and competition for limited space among spec
GI endoscopy. (a) Similar to other forms of GI endoscopy, laparoscopy involves the insertion of a sp GI endoscopy. (a) Similar to other forms of GI endoscopy, laparoscopy involves the insertion of a sp
Covering the interior as soon as the vehicle comes in for service helps improve customer ... Covering the interior as soon as the vehicle comes in for service helps improve customer ...
A form that the customer should fill out if there is a driveablilty concern to help the service ... A form that the customer should fill out if there is a driveablilty concern to help the service ...
Variable and absorption costing, explaining operating-income differences. Variable and absorption costing, explaining operating-income differences.
A dice game involves throwing three dice and betting on one of the ... A dice game involves throwing three dice and betting on one of the ...
Video: Tuberculosis Testing

For a complete list of videos, visit our video library