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Author Question: Offering ________ when apologizing to a customer involves explaining concretely what you will do to ... (Read 87 times)

cherise1989

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on: Jun 23, 2018
Offering ________ when apologizing to a customer involves explaining concretely what you will do to make things right.
 Fill in the blank(s) with correct word

Question 2

A ________ is a neutral or positive opening that reduces shock or pain and does not reveal the negative news.
 Fill in the blank(s) with correct word


todom5090

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Reply #1 on: Jun 23, 2018
Answer to Question 1

restitution

Answer to Question 2

buffer


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cherise1989

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Reply #2 on: Jun 23, 2018
Thank you


todom5090

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Reply #3 on: Jun 23, 2018
No problemo


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