Offering ________ when apologizing to a customer involves explaining concretely what you will do to ...

Author Question: Offering ________ when apologizing to a customer involves explaining concretely what you will do to ... (Read 86 times)

cherise1989

Hero Member
Posts: 555

on: Jun 23, 2018

Offering ________ when apologizing to a customer involves explaining concretely what you will do to make things right.
Fill in the blank(s) with correct word

Question 2

A ________ is a neutral or positive opening that reduces shock or pain and does not reveal the negative news.
Fill in the blank(s) with correct word

todom5090

Sr. Member
Posts: 328

Reply #1 on: Jun 23, 2018

Answer to Question 1

restitution

Answer to Question 2

buffer

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cherise1989

Hero Member
Posts: 555

Reply #2 on: Jun 23, 2018

Thank you

todom5090

Sr. Member
Posts: 328

Reply #3 on: Jun 23, 2018

No problemo

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Author Question: Offering ________ when apologizing to a customer involves explaining concretely what you will do to ... (Read 86 times)

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