Author Question: When writing to a customer about a problem with an order, you should ________. A) use the direct ... (Read 76 times)

jenna1

  • Hero Member
  • *****
  • Posts: 568
When writing to a customer about a problem with an order, you should ________.
 A) use the direct pattern if the message has some good-news elements
  B) use the indirect pattern if the message has some good-news elements
  C) always use the direct pattern
  D) always use the indirect pattern

Question 2

You are opening a new restaurant and realize that customers might post reviews online. What should you do?
 A) Recognize social networks as an important communication channel.
  B) Try to monitor comments.
  C) Use social media sites to interact with customers.
  D) You should do all of these.



upturnedfurball

  • Sr. Member
  • ****
  • Posts: 334
Answer to Question 1

A

Answer to Question 2

D



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
 

Did you know?

Giardia is one of the most common intestinal parasites worldwide, and infects up to 20% of the world population, mostly in poorer countries with inadequate sanitation. Infections are most common in children, though chronic Giardia is more common in adults.

Did you know?

Malaria mortality rates are falling. Increased malaria prevention and control measures have greatly improved these rates. Since 2000, malaria mortality rates have fallen globally by 60% among all age groups, and by 65% among children under age 5.

Did you know?

Multiple sclerosis is a condition wherein the body's nervous system is weakened by an autoimmune reaction that attacks the myelin sheaths of neurons.

Did you know?

Most fungi that pathogenically affect humans live in soil. If a person is not healthy, has an open wound, or is immunocompromised, a fungal infection can be very aggressive.

Did you know?

Approximately 500,000 babies are born each year in the United States to teenage mothers.

For a complete list of videos, visit our video library